Job Description

B2B Service Operations Vendor Manager

**W2 contract, min 12 months ** Onsite out of Englewood Cliffs, NJ ** Target W2 $40-45/hr

Our client is seeking an experienced Vendor Manager with sharp analytical and stakeholder management skills to oversee and optimize our B2B Field Service network of third-party service providers and suppliers. This role reports to the Director of B2B Field Service Operation. Their service providers play a key role across the end-to-end customer journey, including contact center operations, technical support, logistics coordination, in home repairs, product exchanges/installations, and depot repair. This role is pivotal in ensuring service excellence, compliance, and operational efficiency across our vendor ecosystem.

Role & Responsibilities

• Establish and maintain strong relationships with key vendors and stakeholders.
• Develop, implement and maintain vendor management policies and procedures to optimize vendor performance and ensure compliance with company standards.
• Ensure that the standard procedures are followed and that vendors meet or exceed their contractual obligations.
• Monitor and coordinate vendor performance reviews, audits, and assessments to ensure KPIS (key performance indicators) are maintained.
• Analyze vendor performance data to identify trends, cost-saving opportunities, and areas for improvement.
• Monitor and support the vendor selection process, including the development of RFPs (request for proposals), bid evaluation, and contract negotiation.
• Address and resolve any vendor-related issues or disputes in a timely and effective manner.

Skills & Qualifications

Top Skills: Vendor Management, Expertise on Power Point & Excel, Strategic and Analytic Thinking

• Bachelor's Degree with 6+ years of directly related experience is required.
• Vendor management, procurement, or supply chain operations.
• Professional certifications in Supply Chain Management or Six Sigma are a plus.
• Masters degree preferred.
• Experienced in contract negotiation, outsourcing strategies and vendor performance management.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills with the ability to convey information clearly and professionally.
• Demonstrated ability to build effective relationships, influence stakeholder, and collaborate internally and externally and across all organizational levels.
• Ability to work independently and manage multiple projects simultaneously.
• Highly detail-oriented with strong organizational and time management skills.
• Proficient in Microsoft Office Suite (Excel, Power Point) and experienced with vendor management software and ERP systems (e.g., SAP).

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