Job Description
Are you passionate about empowering others through education and hands-on experience? Do you thrive in dynamic environments where technical expertise meets impactful communication? Delta Electronics is seeking a Technical Training Specialist to lead the charge in developing and delivering world-class training programs for our cutting-edge UPS systems and related technologies.
Key Responsibilities:
- Lead Training Sessions: Deliver engaging group and individual training in classroom, factory, and onsite settings for Delta employees, ASP technicians, first responders, and sales partners.
- Develop Training Programs: Collaborate with the Global Technical Support Team to create and formalize cohesive training materials tailored to assigned products.
- Measure Impact: Assess training effectiveness through evaluations and ongoing performance metrics.
- Maintain Records: Track certifications and training history for internal and external participants.
- Provide Technical Support: Share product updates and offer expert assistance via phone, email, and field visits.
- Promote Products: Represent Delta’s solutions to customers and partners, generating leads and fostering relationships.
- Support RMA Processes: Manage product and parts returns and related administrative tasks.
- Ensure ISO Compliance: Participate in ISO action teams to uphold quality standards.
- Collaborate Cross-Functionally: Work with Product Managers to identify training needs and refreshers.
- Be a Brand Ambassador: Uphold Delta’s values and image in all interactions with internal teams, customers, and suppliers.
Qualifications & Skills:
- Bachelor’s degree in Engineering or related field (or equivalent experience).
- 3–5 years of experience in service support or technical training.
- Deep knowledge of UPS systems and peripherals.
- Exceptional communication, presentation, and interpersonal skills.
- Proficiency in Microsoft Office, especially PowerPoint.
- Willingness to travel up to 60%.
💼 Why Join Delta?
- Work with a global leader in power and energy solutions.
- Make a tangible impact by educating and empowering technical professionals.
- Collaborate with passionate teams across engineering, support, and sales.
- Enjoy a dynamic role that blends technical expertise with people development.
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