Job Description

A medical practice in Fairfax is looking to add a treatment / patient care coordinator to their team. This office is a small family-run organization that has been in business for over a decade and provides a good work life balance. This person will will serve as a point of contact for patients, providing exceptional customer service, managing issuance coordination appointments, and assisting with administrative tasks to ensure the smooth operation of the practice.

Key Responsibilities:

Insurance Verification and Authorization:

• Verify patient insurance coverage and obtain necessary authorizations for medical procedures or services.
• Assist patients in understanding their insurance benefits and financial responsibilities.

Patient Advocacy:

• Advocate for patients' needs and concerns, ensuring their voices are heard and respected throughout the healthcare journey.
• Collaborate with healthcare providers to address patient questions, issues, and requests promptly.

Coordination of Care:

• Schedule and coordinate patient appointments, consultations, and follow-up visits.
• Facilitate communication between healthcare providers, specialists, and other relevant staff to ensure comprehensive and integrated care.

Patient Education:

• Provide patients with information about their diagnoses, treatment plans, and available resources.
• Educate patients on self-care practices and empower them to actively participate in their healthcare.

Administrative Support:

• Maintain accurate and up-to-date patient records, ensuring compliance with privacy regulations.
• Handle administrative tasks, such as billing inquiries, medical records requests, and documentation.

Communication and Collaboration:

• Foster effective communication and collaboration among healthcare team members to optimize patient care.
• Serve as a point of contact for patients, addressing inquiries and providing information in a clear and empathetic manner.

Quality Improvement:

• Participate in quality improvement initiatives to enhance the efficiency and effectiveness of patient care processes.
• Provide feedback on areas for improvement and contribute to the development of best practices.

Qualifications:

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Experience being a liaison with insurance companies and patients
• Previous experience as a patient care coordinator or in a similar role is preferred.
• Strong interpersonal and customer service skills.
• Excellent communication skills, both in person and over the phone.

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