Job Description

The Software Training Specialist is a vital member of our technology team, responsible for driving user readiness and adoption, and long-term enablement across Lineage products. This role partners closely with product teams, project stakeholders, and subject matter experts to assess training needs and develop scalable learning solutions, managing the full training lifecycle across multiple software projects.

The Specialist must be comfortable navigating fast-paced environments, ambiguity, and shifting requirements to create stability. Leveraging a mix of delivery methods—including live instruction, eLearning, user documentation, and knowledge base platforms. The Specialist helps design, deliver, and maintain user-centered training experiences while establishing and upholding standards.

Duties and Responsibilities

🔍 Discovery & Planning

• Partner with the Senior Training Specialist and software project teams to define training needs, audiences, and develop standard and scalable training across a variety of products.
• Facilitate discovery sessions and needs assessments to understand and identify anticipated (proactive/preventive) and existing (reactive) user gaps in knowledge and/or skill.
• Design flexible training plans that ensure key audiences are supported for effective adoption and readiness amid ongoing change management efforts.
• Integrate training throughout the entire software development process – from initial project phases through user onboarding and ongoing support.

🧠 Content Development & Subject Familiarization

• Proactively learn and navigate product features and workflows.
• Create and maintain diverse, self-service training and knowledge materials that enable user confidence and adoption and increase efficiency through effective product utilization.
• Utilize and expand on a variety of training/learning methods and tools—including LMS platforms, virtual classrooms for live training, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, eLearning modules, and website management.

🎤 Delivery & Facilitation

• Serve as a train-the-trainer leader.
• Deliver live training sessions that demonstrate effective presentation and software demonstration techniques, maintaining session flow, and stepping in as the primary trainer when required to maintain training quality and continuity.

📚 Knowledge Management & Reinforcement

• Develop and enhance measurable processes for internal and external knowledge base platforms to drive user adoption.
• Seamlessly integrate learning resources into daily workflows and empower users to self-serve, ultimately reducing dependency on instructor-led training.
• Partner with cross-functional teams to align and provide a feedback loop on product and user needs, changes, and updates.

📊 Evaluation & Continuous Improvement

• Identify, track, and assess key training metrics to evaluate program impact and recommend improvements to enhance learner outcomes and engagement.

Education & Experience

• Bachelor’s degree in Education, Instructional Design, Communications, Information Technology, Business, or related field; or equivalent practical experience.
• Minimum 3–5 years of experience in software training, instructional design, or related roles—preferably within fast-paced, dynamic environments with evolving or custom software platforms.
• Experience working in or closely with operations environments, understanding varied user needs and engagement preferences across roles and levels.
• Proven ability to collaborate effectively with cross-functional teams, including product owners, subject matter experts, and project managers.
• Strong technical writing skills with a track record of creating and maintaining clear, user-focused training materials.
• Experience delivering instructor-led training (ILT), virtual classrooms, eLearning modules, and supporting knowledge base platforms.
• Comfortable working in small teams while managing multiple projects with shifting priorities and ambiguity.
• Additional certifications in Instructional Design, Adult Learning, or Project Management are a plus.

Preferred Skills

• Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator).
• Experience with Learning Management Systems (LMS) such as Workday, including course development.
• Experience with knowledge management tools (e.g., Salesforce, Confluence).
• Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer).
• Background working within the software development lifecycle, particularly in alignment with training or user readiness.
• Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum).

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