Job Description

Do you want to be our brand ambassador? The face of Flabelus!

Flabelus is much more than a fashion brand: it is a universe where magic, creativity, and sustainability come together to create something unique. Inspired by literary characters, we design shoes with a story, committed to responsible fashion and sustainable luxury. Our team reflects these values, and we seek individuals who represent them with passion and commitment.

Our Principles The "Flabelus Person" is someone who embodies our values in their daily life: 

✅ Positive and proactive attitude : Takes initiative and solves problems immediately. 

✅ Commitment to excellence : Takes responsibility for their results and keeps their word. 

✅ Teamwork and leadership : Motivates, helps, and fosters a pleasant environment. 

✅ Responsibility : Prioritizes tasks efficiently to avoid impacting the team. 

✅ Sensitivity and empathy : Cares for others and seeks to support when needed. 

✅ Good communication : Expresses clearly and asks for help when needed. 

✅ C ommitment to sustainability and the brand: Values sustainable fashion and Flabelus’ literary inspiration.

Flabelus Values 

⭐ Magic : An enchanted world where each shoe tells a story. 

🎨 Color and positive attitude : Vibrant designs that convey joy and optimism. 

👑 Elegance and comfort: The perfect balance between style and comfort. 

🌱 Sustainability and responsibility : Handmade production in Spain with eco-friendly materials.

📖 Literary world: Fashion inspired by literature, blending creativity and timeless storytelling.

Job Summary: The Store Manager is the team member with the most strategic sales vision. With experience in sales and dynamic environments with ambitious goals, they are a proactive, extroverted, and engaging leader focused on increasing revenue and fostering customer loyalty. Their goal is to maximize daily sales while ensuring customer satisfaction and brand loyalty.

Responsibilities:

• Develop and implement sales strategies.
• Supervise and ensure team training in sales and KPI achievement.
• Monitor and communicate daily revenue and goal progress.
• Review and update daily forecasts with key data such as average ticket, conversion rates, and monthly targets.
• Motivate the team through challenges and incentive strategies.
• Ensure compliance with all store processes.
• Manage returns and exchanges via Shopify, including online orders.
• Coordinate defect management and its registration in Google Drive.
• Supervise influencer gifting actions and ensure proper documentation.
• Guarantee excellent customer service, managing reservations and order follow-ups.
• Oversee stock replenishment and warehouse organization.
• Handle customer issues and communicate them to the appropriate teams.
• Organize and manage campaigns in collaboration with the retail marketing team.
• Ensure awareness of discounts during sales periods.
• Organize and coordinate the team based on strengths and store traffic levels.
• Plan team shifts considering work schedules, absences, and vacations.

Required Profile:

• Experience in sales within dynamic environments and ambitious targets.
• Knowledge of premium brands such as Maje, Sandro, Massimo Dutti, Loewe.
• Strong public relations and communication skills.
• Professional presence and ability to represent the brand.
• Minimum intermediate level of English.
• Strategic sales and customer loyalty management focus.

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