Job Description

Store Manager: Greenwich, CT

alts | Alteration Specialists is looking for a Store Manager

Alts is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in-store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alterations environment. This is a full-time, in-person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full time training in New York City prior to the location’s opening.

Store Operations

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, on-time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches

Responsibilities include:

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Responsible for creating schedule weekly and bi-weekly for the operations team and tailoring team
• Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Customer Service

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, ensuring the team maintains a high level of customer service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience

Team Leadership & Development

• Recruit, train, and motivate staff to uphold the company’s customer service standards and achieve sales goals
• Schedule and manage team hours, ensuring adequate coverage during peak and off-peak times
• Conduct regular performance reviews, provide coaching, and foster a culture of continuous improvement
• Set individual and team sales targets, and actively work to meet and exceed those targets
• Organize and lead team meetings to communicate store updates, performance expectations, and product knowledge

Attributes

• You are a natural leader with the ability to inspire and motivate your team
• You are proactive and solution-oriented , always finding ways to improve processes, resolve challenges, and enhance the customer experience
• You are highly organized, detail-oriented , and thrive in a fast-paced retail environment
• You are passionate about the brand, its products, and the overall mission, and you l ead by example in all aspects of your work
• You possess excellent communication skills . You are warm, compassionate, and empathic and can build strong and trusting relationships with both your team and customers
• You have a strong sense of professionalism, integrity, and accountability , and you take ownership of your responsibilities

Experience

• 5 years of operations experience at an early stage company required, with 2 years of managing a team of 5 or more required
• Clear communicator with ability to build strong cross-cultural relationships required.
• Experience in luxury retail or showroom management required, with a working knowledge of garment construction desired.
• Tech savvy and systems based thinking required
• Experience working with Notion and Zendesk a plus

This is a mid-career role with potential for growth.

Why the Role is Compelling

As a Store Manager at Alts , you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

Compensation

This role offers a competitive salary with a starting range of $58,000-$65,000 per year, based on experience. This role also requires weekend availability.

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