Job Description

Position is hybrid, 3 days onsite a week.

Position Overview

We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Product Owner with at least 5 years of experience enhancing ServiceNow platforms. This role focuses on driving the development and optimization of SPM solutions to align with organizational goals. The ideal candidate will serve as a liaison between stakeholders and technical teams to ensure successful delivery of innovative solutions.

Key Responsibilities

Product Ownership

• Prioritize and manage the product backlog, refining user stories and acceptance criteria.
• Enhance modules related to Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.
• Continuously improve dashboarding and reporting capabilities.
• Lead end-to-end delivery of SPM features from ideation through deployment.
• Maintain accurate documentation of current processes and system configurations.
• Manage testing plans for bi-annual platform upgrades.

Stakeholder Collaboration

• Partner with business stakeholders, architects, developers, and Scrum Masters to gather and translate requirements into actionable deliverables.
• Conduct product demos and collect feedback for iterative improvements.

Technical Oversight

• Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• Collaborate on technical designs and ensure alignment with ServiceNow best practices.
• Lead testing efforts, including User Acceptance Testing (UAT), to ensure high-quality deliverables.

Qualifications

Experience

• Minimum 5 years working with the ServiceNow platform, with a focus on Strategic Portfolio Management.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – SPM
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design

Technical Skills

• Strong knowledge of ServiceNow SPM modules including portfolio, demand, and resource management.
• Proficiency in Agile methodologies such as Scrum, Kanban, and SDLC.
• Familiarity with the Common Service Data Model (CSDM) and data analytics/reporting tools.

Additional Responsibilities

• Collaborate with users to understand and translate needs into product requirements.
• Define and communicate the product vision.
• Develop and maintain a product roadmap.
• Oversee all stages of product development, from design to release.
• Create and manage user stories.
• Monitor and evaluate progress throughout the product lifecycle.
• Provide updates to stakeholders and participate in Scrum ceremonies and sprints.

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