Job Description

This is a 3-6 month contract to hire, conversion salary of $65,000

ONSITE 4 DAYS A WEEK IN WOOD DALE, IL 60191

Required Skills & Experience

• 5+ years of Service Desk experience
• Strong understanding of IT hardware, software, and networking concepts
• Hands on experience supporting both Windows and Mac operating systems
• Experience supporting and troubleshooting and supporting MS Office Suite
• Excellent written and verbal communication
• Hands on experience working with and supporting barcode products/scanners (ie: Zebra Honeywell)

Nice to Have Skills & Experience

• IT Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician
• Previous hands on experience and knowledge working with IT Service Management (ITSM) tools - ServiceNow, Remedy or ManageEngine

Job Description

An employer in Wood Dale, IL is looking for a IT Service Desk/Desktop Engineer to join their team. This person will be the first point of contact as users within the organization are seeking assistance and support for any IT related issues. Daily responsibilities will include but not be limited to taking inbound calls and managing support tickets via phone, email, or chat, troubleshooting hardware and printer issues, and resolving common software application issues such as password resets. Candidate must have excellent customer service experience and go getter attitude as they will be interfacing with individuals across the entire organization. This person must have good written and verbal communication and be comfortable working in a fast-paced work environment. Based on knowledge and years of experience, this position offers a pay range of $22-25/hr.

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