Job Description

Senior Service Technician

Location: Nashville, TN

Position Overview

We are seeking an experienced Senior Service Technician to support and grow a service department that goes beyond inspections and focuses heavily on troubleshooting, repairs, and technical problem-solving. This role supports Fire Alarm, Special Hazard Suppression, and Low Voltage systems and plays a key part in mentoring junior technicians while delivering high-quality service to customers across Middle Tennessee.

This is a field-driven position for a technician who enjoys diagnosing complex issues, supporting turnkey projects, and contributing to long-term operational growth.

Key Responsibilities

• Troubleshoot, diagnose, and repair fire alarm, special hazard suppression, and low voltage systems
• Identify and resolve complex system issues such as ground faults and performance failures
• Support turnkey service and project work, including bidding, quoting, design input, and installations when required
• Provide detailed repair feedback to the Service Coordinator to support accurate labor and material quotes
• Train, mentor, and provide technical guidance to junior technicians in the field
• Coordinate with internal teams on service reporting, documentation, and follow-up
• Spend approximately 75 percent of time in the field and 25 percent on reporting, coordination, and training activities

Required Experience and Skills

• 4 to 6 years of relevant fire protection or low voltage experience
• Strong troubleshooting and repair background, not limited to inspections
• Fire alarm experience required; training on special hazard systems provided
• Knowledge of suppression systems beyond standard sprinkler systems
• Ability to train and mentor less experienced technicians
• Strong understanding of industry terminology and system functionality
• Valid driver’s license

Schedule and Travel

• Full-time, 40-hour workweek
• Travel up to 60 to 70 percent within Middle Tennessee
• Company vehicle, lodging, and per diem provided for travel
• Approximately one overnight stay per month

Compensation and Benefits

• Competitive compensation
• Compensation aligned with technical skill level, training, and repair support capability
• Full benefits package offered
• Relocation assistance available for qualified candidates

Growth Opportunity

This role offers a clear long-term growth path, including advancement into Service Manager or leadership positions for technicians seeking career progression.

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