Job Description

Solo Stove's busy season is right around the corner, and we’re gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions.

Location: This role will be onsite at our corporate offices in Grapevine, TX.

Employment Dates:

• Start: October 20 or 27, 2025
• End: Approximately December 31, 2025
• You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas).

Work Schedule:

• Full-Time: 9-hour shift with 1-hour lunch; Wednesday–Sunday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
• Part-Time: 20 hours per week, primarily weekends with some evening shifts

Work Duties:

• Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat.
• Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner.
• Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers.
• Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience.

Candidate Profile

Candidates do not need prior customer service experience but must have:

1. Strong computer skills and ability to navigate multiple computer applications simultaneously
2. Clear verbal and written communication with a friendly, professional demeanor
3. Ability to multitask (e.g., speaking with customers while researching information)
4. Proficiency in Microsoft Office
5. Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms

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