Job Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Location:

Arhaus Corporate Headquarters – Hybrid or Remote

Reports To:

Director of Enterprise Platforms or VP, Technology

Description:

The SAP Basis Administrator will be responsible for the technical stability, performance, and reliability of the company’s SAP landscape — including SAP S/4HANA Private Cloud, SAP Business Technology Platform (BTP), and supporting applications.

This role plays a key part in sustaining a secure, high-performing, and compliant cloud-based SAP ecosystem that powers enterprise operations across finance, supply chain, and retail. The ideal candidate brings deep Basis and HANA expertise with hands-on experience in SAP Private Cloud operations and SAP BTP tenant administration.

Essential Duties & Responsibilities:

System Administration & Operations

• Administer and optimize all SAP S/4HANA Private Cloud environments (DEV, QA, PROD), including HANA databases, application servers, and interface components.
• Perform system copies, client refreshes, kernel upgrades, and patch management in accordance with SAP Private Cloud operating procedures.
• Manage performance tuning, background job scheduling, and system monitoring in partnership with SAP Cloud Operations.
• Collaborate with the infrastructure and hosting teams to maintain uptime and SLAs across SAP Private Cloud landscapes.

SAP Business Technology Platform (BTP) Administration

• Administer and configure SAP BTP subaccounts, entitlements, and service instances (e.g., Integration Suite, Cloud Foundry, Launchpad, Event Mesh).
• Manage SAP Cloud Connector, destinations, and secure integrations between BTP and S/4HANA Private Cloud.
• Oversee Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) connectivity with corporate SSO (Okta/Azure AD).
• Support developers and architects using BTP services for APIs, extensions, and event-driven solutions.
• Implement tenant governance, cost controls, and environment tagging consistent with enterprise policy.

Security, Compliance & Change Control

• Maintain SAP user administration, profiles, and authorizations aligned with GRC and SOX compliance.
• Ensure audit readiness for SAP environments by applying consistent controls across S/4HANA Private Cloud and BTP tenants.
• Manage change and transport processes through Solution Manager, ChaRM, or equivalent tools under Arhaus Technology Governance.
• Partner with Security and IAM teams to enforce least-privilege access and MFA/SSO enforcement.

Performance, Monitoring & Troubleshooting

• Monitor HANA database performance and perform proactive tuning and housekeeping in Private Cloud.
• Use Cloud ALM, Solution Manager, and BTP cockpit dashboards for system monitoring, alerting, and reporting.
• Diagnose runtime errors, dumps, RFC issues, and integration failures across cloud tenants.
• Conduct detailed root cause analysis for incidents and apply preventive corrective measures.

Landscape & Environment Management

• Support environment refresh planning, sandbox creation, and system landscape design for SAP Private Cloud deployments.
• Document the BTP-to-S/4 connectivity architecture, interface maps, and tenant structures.
• Manage DR validation, backup strategies, and restore testing within SAP Private Cloud frameworks.
• Participate in project cutovers, go-lives, and cloud migration activities, ensuring Basis alignment.

Collaboration & Continuous Improvement

• Work with developers, functional leads, and cloud engineers to streamline integrations between SAP BTP services and on-prem or third-party systems.
• Identify automation opportunities for provisioning, monitoring, and deployments using scripting tools (Python, Bash, PowerShell).
• Contribute to internal knowledge base and governance documentation under Unity and Keystone programs.

Requirements:

• Education & Experience
• Bachelor’s degree in Computer Science, Information Systems, or equivalent.
• 5+ years of SAP Basis experience, including 2+ years supporting SAP S/4HANA Private Cloud (RISE or equivalent).
• Direct hands-on administration of SAP BTP, subaccounts, and associated cloud services.
• Proven experience with SAP HANA database management, performance tuning, and troubleshooting.
• Exposure to SAP Solution Manager or SAP Cloud ALM for monitoring and transport management.
• Technical Skills
• SAP HANA Studio, SAP GUI, SAP BTP Cockpit, Solution Manager, and Cloud ALM.
• OS: SUSE Linux / Red Hat Enterprise Linux (SAP-certified).
• Scripting/automation: Bash, Python, PowerShell.
• Understanding of SAP Cloud Connector, IAS/IPS, and secure API integrations.
• Familiarity with SAP transport tools, CTS+, ChaRM, and landscape refresh processes
• Soft Skills
• Excellent analytical, diagnostic, and communication skills.
• Strong documentation discipline under a regulated IT environment.
• Proactive collaboration across infrastructure, development, and operations.
• Focused on reliability, performance, and continuous improvement.

Preferred Certifications

• SAP Certified Technology Associate – System Administration (SAP HANA)
• SAP Certified Technology Associate – SAP Business Technology Platform
• ITIL Foundation (or equivalent process certification)

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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