Job Description

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. (No C2C)

Title: Network Engineer

Location: Charlotte, NC (Hybrid 3 days/week onsite)

Duration: 12 months (with possible extension)

Job Summary

We are seeking a motivated Junior Network Engineer with approximately 3 years of experience to join our team. This role will focus on supporting, configuring, and maintaining enterprise network environments, with hands-on exposure to Cisco technologies, VoIP systems, edge and core routing, and Tier 2 support . The ideal candidate is eager to grow into more advanced networking responsibilities while ensuring the stability and reliability of our infrastructure.

Key Responsibilities

• Provide Tier 2 network support , including troubleshooting and resolving escalated connectivity, VoIP, and routing issues.
• Configure and maintain Cisco routers, switches, and firewalls in enterprise environments.
• Assist with VoIP system setup, configuration, and troubleshooting (Cisco Call Manager, SIP, QoS).
• Support edge and core routing infrastructure , including BGP, OSPF, and EIGRP.
• Monitor network performance and proactively identify potential issues.
• Collaborate with senior engineers on larger network projects, upgrades, and migrations.
• Maintain accurate network documentation including diagrams, configurations, and support procedures.
• Ensure compliance with security and operational best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 3 years of hands-on experience in a network engineering or Tier 2 support role.
• Practical knowledge of Cisco routing and switching (CCNA or equivalent experience preferred).
• Experience with VoIP configuration and troubleshooting .
• Familiarity with network monitoring tools (SolarWinds, PRTG, etc.).
• Working knowledge of TCP/IP, VLANs, VPNs, QoS, and firewall basics .
• Strong troubleshooting skills and ability to work independently or in a team environment.

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