Job Description

Overview

Leading-edge Managed Services Provider is looking for an IT Services Support Assistant for a supporting role to a highly functional IT Services team who is passionate about great client outcomes. This position initially involves a variety of tasks including basic dispatching and help desk support, inventory support, and assisting the Service Manager and Financial and Procurement Administrator in carrying out their roles. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving in addition to an interest in working as part of a close-knit team.

Key Responsibilities

Basic Dispatch Support (Training will be provided)

• Coordinate and assist with the management of dispatch of IT service requests to appropriate team members.
• Learn to manage and handle Help Desk requests
• Monitor and track the status of service requests to ensure timely resolution.
• Communicate effectively with clients and team members to provide updates on service requests.

Inventory Support

• Maintain accurate records of IT equipment and supplies.
• Assist in the procurement of necessary IT hardware and software.
• Conduct regular inventory audits to ensure all assets are accounted for.

Assistant to the Service Manager

• Provide occasional administrative support to the Service Manager, including providing requested service metrics or specific service updates
• Assist in the preparation of reports and documentation for management review.
• Coordinate team activities and events as directed by the Service Manager.

Assistant to the Finance and Procurement Administrator

• Support the Financial and Procurement Administrator in managing equipment receipt
• Assist with invoicing by verifying licensing and services consumption volumes
• Provide general office supply support (minimal)

Qualifications

• Associate's degree or equivalent; additional certifications in IT or administration are a plus.
• Previous experience in a support role within an IT environment is desirable.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Basic proficiency in Microsoft Office Suite and basic knowledge of IT systems.
• Ability to work independently and as part of a team.

Working Conditions

The IT Services Support Assistant will work in a dynamic, fast-paced and supportive environment. The position may require occasional lifting of light IT equipment and supplies. IT Team is generally remote every Thursday.

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