Job Description

Job Title: Hotel Manager

Department: Operations

Company: The Goodstone Inn & Restaurant

Reports To: General Manager

Nestled in the heart of Virginia’s wine and hunt country, Goodstone Inn & Restaurant is a luxury boutique property known for its refined hospitality, farm-to-table cuisine, and breathtaking countryside views. We seek a passionate and driven Hotel Manager to help lead our exceptional team and deliver unforgettable guest experiences.

This is more than a job—it’s a chance to be part of a close-knit team that values excellence, creativity, and genuine hospitality. If you're a dynamic leader with a strong background in hotel operations and a keen understanding of revenue management, we want to hear from you!

Position Summary:

As Hotel Manager, you will play a key leadership role in the daily operations of the Inn and Restaurant. You’ll work closely with the General Manager to ensure operational excellence, elevate guest satisfaction, and drive financial performance. This role requires a hands-on leader who thrives in a boutique luxury environment and is passionate about people and performance.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

Key Responsibilities

• Operational Leadership
• Oversee daily operations to ensure a high-quality guest experience.
• Lead and support guest services, housekeeping, and maintenance teams.
• Monitor and improve operational efficiency across departments.
• Enforce service standards, cleanliness, and property upkeep.
• Ensure compliance with health, safety, and hospitality regulations.
• Support the implementation of property-wide initiatives and enhancements.
• Assist F&B Operations as needed.

Guest Experience

• Champion a culture of warm, personalized service that exceeds guest expectations.
• Resolve guest concerns with professionalism and urgency.
• Monitor guest feedback and implement service enhancements.

Team Leadership

• Recruit, train, and mentor a high-performing hospitality team.
• Conduct regular performance evaluations and coaching sessions.
• Foster a positive, team-oriented culture that encourages growth and accountability .

Revenue & Financial Management

• Collaborate on room pricing strategies, forecasting, and budgeting.
• Analyze market trends and implement revenue management best practices to optimize occupancy and ADR.
• Oversee front office financial operations, including billing, rate verification, and inventory control.

Operational Oversight

• Ensure smooth daily operations across all departments.
• Maintain compliance with company policies and industry standards.
• Coordinate with vendors and contractors to ensure quality and cost-efficiency.

Preferred Education and Experience:

• Bachelor’s degree in hospitality management, Business Administration, or related field (or equivalent experience).
• Minimum 3 years of progressive leadership experience in hotel or resort operations.
• Strong knowledge of revenue management principles, tools, and systems.
• Proficiency in hotel management software (e.g., Opera, Maestro, or similar).
• Exceptional interpersonal, communication, and problem-solving skills.
• An ability to lead by example and inspire a team in a fast-paced, guest-focused environment.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Supervisory Responsibility: This position manages all department employees and is responsible for the performance management and hiring of the employees within that department.

Why Work at Goodstone?

• Full Benefits Package (Medical, Dental, Vision, Life, Disability) starting on Day 61
• 401(k) with Company Match after one year
• Paid Vacation & Sick Leave
• Employee Referral & Bonus Programs
• Opportunities for Career Growth in a supportive and inspiring setting
• Work in a Beautiful, Historic Property surrounded by nature and elegance

Additional Duties:

Please note that this job description is not intended to be an exhaustive list of all required responsibilities, duties, or skills. Duties and responsibilities may evolve or change to meet the business's needs.

Affirmative Action/EEO Statement:

Goodstone Inn & Restaurant is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are also a drug-free workplace.

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