Job Description

Position Overview:

Our client is seeking a Field Service Engineer for their thermal cooling system service and repair organization. This role consists of providing technical knowledge and administrative support, in-person and over the phone, for diagnosing and repair of their cooling systems. This customer facing position focuses on trouble shooting customer problems, coordinating return of equipment to the service depot and completion of necessary paperwork.

• Position Expectations: Willing to travel regionally and occaisionally throughout North America.
• Provide troubleshooting support over the phone for customers and third party service providers.
• Maintain meticulous records of field service issues and enter them into the service database.
• Provide after-hours technical support via company cell phone, on a rotating basis, to our global customer base.
• Administer the RMA process and report out to customers on status
• Prepare and maintain technical documentation library.
• Actively provide design input and customer feedback to the quality, manufacturing and design teams.

• Minimum Qualifications: Trade School Certification in HVAC/R Field and or Electronic Technology.
• EPA Universal Certificate
• 5+ years of field service experience
• 3+ years of working with project teams, contractor and interfacing with customers
• Strong mechanical aptitude and understanding of electro-mechanical systems and Cooling Distribution Units (CDU)
• Ability to understand customer specifications and applications to drive customer solutions
• Must have strong hands-on mechanical and electrical skills and demonstrated ability to trouble shoot failure in equipment an sub-systems.
• Must be self motivated, a team playerand capable of multi-tasking
• Must have experience with Liquid Cooling technologies
• Knowledge of PLC function & interfacing (RS485, ethernet. etc)

• Preferred Qualifications: Bachelor’s degree in engineering or technical field

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