Job Description

This is a full-time management role accountable for directing the day-to-day facilities operations of the property, including the shopping center and affiliated business units. This leadership role supports the URW vision of serving our communities, enabling customer connections, and reshaping how people shop, live, work and play – delivering a best-in class customer experience by elevating the shopping center environment and enabling a fulfilling customer journey.

In this role, your main missions are:

• Responsible for directing the day-to-day facility operations of the property, and affiliated business units including budgeting (operational and capital), expense control, preventative maintenance program management, managing all building components (including HVAC, plumbing, Fire/Life Safety, and electrical systems), maintaining the aesthetic of the center, and maximizing the customer experience.
• Provides leadership, supervision, training, coaching, and performance evaluations to a team of maintenance mechanics
• Develops, implements, and monitors a Preventative Maintenance Program to maximize equipment life and operational efficiency according to manufacturer’s specifications.
• Utilize facilities operational platforms to efficiently manage the operations of the center (CMMS, BMS/EMS/Contractor Management system etc.). Responsible for the integrity of information in these systems and databases, and ensuring these tools are fully optimized.
• Attend recurring action/asset meetings to ensure awareness of all aspects of the shopping center, especially on issues that pertain to tenant’s design and construction.
• Manage and oversee any on-site equipment or asset inventory.
• Additionally, you are involved in or oversee Project Management, Financials, Third Party Vendor Management, Sustainability, Safety Compliance and Central Plant management.

What we are looking for

• BA or BS degree or equivalent experience required.
• 3-5+ years’ prior facilities management experience, construction project management, construction supervision, preferably in a complex retail/commercial/hospitality/food and beverage setting.
• Professional Designations from BOMA-Institute, Institute for Facilities Management (IFM), Institute for Real Estate Management (IREM) preferred
• Two years of supervisory experience is required.
• Knowledge of OSHA, EPA, and other regulatory requirements.
• Technical
• Ability to read and interpret blueprints, construction documents, and lease plans. (CAD, Bluebeam and other facility management platforms).
• Technology solutions into workflow, that create greater efficiency, including Cloud-based software applications.
• Mechanical-experience where applicable for central plants, chillers, boilers, condenser loops based on installed systems. Base understanding of Package units, air handlers, forced air systems, water source heat pumps, VAV boxes, VFD’s.
• Vertical Transportation operations (elevators, escalators, travelators)
• Building electrical systems (Master Meter, sub-meter, individual metering, transformers, low/high voltage systems)
• Automated building systems, EMS (“Energy Management Systems”), CMMS computer-based work order systems, in addition to enterprise software systems, including PlanIt.
• Knowledge & understanding of Mechanical, Electrical, Plumbing, HVAC, Fire Protection & Fire Alarm systems/codes as well as ADA code.
• Exceptional process management skills; can organize and prioritize an efficient workflow, simplify complex processes, anticipate and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
• Ability to manage, monitor and develop team members to ensure the smooth operation of the center.
• Experience managing union trade’s workers, and third-party service providers, as applicable.
• Sustainability – a background of direct responsibility for energy management on a facility level and/or regional level.
• Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
• Ability to create and manage a budget, and forecast, while being able to analyze budget numbers for conformance to budgetary guidelines, explanation of variance.
• Ability to understand and interpret leases and other legal agreements.
• Demonstrated aptitude in strategic thinking and analysis as well as solution and change management.
• Ability to maintain composure in all scenarios.
• Ability to manage administrative responsibilities, detailed and process oriented.
• Embraces, delivers and achieves Signature Style™ standards – URW’s Operational Excellence program.
• Maintains a responsive open line of communication with tenants, including handling inquiries, operational considerations and liaise on fire and life safety system compliance.
• Coordinate onsite logistics as it relates to access/deliveries and screening.
• Coordinates requests with operational and cross-functional departments. Specifically support Tenant Construction as it relates to center operations to assure on-time Landlord space delivery and opening of retail stores.
• Participates in Manager-on-Duty rotation, which includes some evenings and weekends, at the direction of the General Manager.
• Conduct periodic off-hours inspections.
• On-site role with ability to respond to the property 7 days a week, 24 hours a day to manage emergencies. Must reside locally, with a reasonable commute.
• Attends weekly staff meeting and customer service (“Style” program) sessions.
• Attends required training classes and programs.
• Other duties, as assigned.

Compensation

Exempt

$106,000-$140,000 + Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Unibail-Rodamco-Westfield provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ushr@urw.com.

Join us in Creating Sustainable Places That Reinvent Being Together.

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