Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

As the General Manager , you will be responsible for the overall leadership, performance, and operation of the store. This role ensures financial goals are met, operational standards are upheld, and team members are engaged and aligned with company values. The general manager drives sales performance, builds high-performing teams, and delivers an exceptional guest experience through strategic execution and hands-on leadership. The General Manager reports to the Regional Manager and is responsible for overseeing a designated store and managing 10-14 Store Managers.

Location : San Francisco International Airport (SFO) - San Francisco, CA 94128 US

Schedule : Mandatory weekend availability

Pay : $120,000

Job Type : Full-time

Benefits

• Medical, Dental & Vision Insurance
• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount
• Pay Starting at $120,000

Key Responsibilities:

• Lead daily store operations to achieve sales, profit, and customer satisfaction goals.
• Develop, coach, and motivate a team of department leaders and team members to deliver top performance.
• Ensure compliance with company policies, procedures, and operational standards.
• Monitor financial performance and identify opportunities to improve results.
• Oversee inventory management, merchandising, and visual presentation standards.
• Maintain a safe, clean, and organized store environment for both employees and guests.
• Build strong relationships with customers, community partners, and internal stakeholders.
• Partner with Human Resources on staffing, performance management

Job Requirements:

• Bachelor’s degree preferred, High School diploma required.
• 3 years + experience in multi-unit leadership in a retail environment.
• Understands and can speak to Retail Math including all KPI’s
• Basic knowledge of Microsoft Office Suite
• Passion for phenomenal customer service and is results/goal oriented
• Strong verbal and written communication skills.
• Comfortable managing a team and highly self-motivated.
• Organized, detail oriented, and strong time management skills.

Additional Requirements

Mobility

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling

Visual / Hearing

• Normal or corrected vision and hearing
• Can distinguish varying patterns, or materials

Language

• Understand, speak, read, and write fluent English

Physical Activity

• Use of fine motor hand functions
• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Job Tags

Similar Jobs