Job Description

Job Description:

The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.

Primary Responsibilities:

Corporate Phone Systems

• Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
• Transfers calls to their proper location
• Analyzes calls to help find the callers proper solutions

Lobby Maintenance

• Greets guests in a positive and welcoming manner
• Tracks incoming packages & notifies recipients
• Maintains contact logs (Judge India, Judge employees, etc.)
• Builds maintenance calls when necessary

USPS Mail

• Sorts and organizes of USPS mail (including subtenants)
• Delivers USPS mail to department/cubicles
• Stamps of outgoing mail
• Delivers outgoing mail to proper delivery service

Stocking of supplies

• Stocks printer station supplies (paper, folders, office stationery)
• Distributes needed ink
• Advises when supplies are needed

Development and Additional Responsibilities

• Stays current with industry trends and best practices through regular research and professional development
• Develops and maintains relevant skills
• Performs any other duties and tasks as assigned by management

Required Competencies:

• Collaborative Partner
• Customer Service
• Detail Oriented
• Interpersonal Communication
• Time Management

Experience Requirements:

• High School education required
• Retail or Customer Service experience is preferred

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