Job Description

Job Summary:

Our client is seeking a Fraud Specialist to join their team! This position is located in Overland Park, Kansas.

Duties:

• Review, identify, and deter fraudulent activity using multiple internal and external tools
• Take inbound calls and referrals from victims of fraudulent activity to assess situations and provide guidance on issue resolution
• Interact with customers over the phone while navigating multiple computer screens and programs
• Review documents to validate customer identity and ensure compliance with fraud management processes
• Communicate with team members through tools such as Slack to coordinate and share information
• Support the Fraud Management team in resolving cases and preventing future fraudulent activity

Desired Skills/Experience:

• High School Graduate or GED equivalent
• 1+ year of relevant experience (required)
• Ability to conduct in-depth fraud analysis and investigations, including customer authentication and adherence to fraud policies across all business channels
• Proven experience analyzing data to confirm or clear suspected fraud, validate customer identity/authentication, and identify policy violations that could impact company
• Experience evaluating fraud trends, including fraudulent orders and identity theft
• Strong research and analytical skills with the ability to draw clear, defensible conclusions
• Experience coordinating with internal teams to escalate cases or take appropriate action

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $13.65 and $19.50 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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