Job Description

About the Company

A long-standing, locally owned mechanical services provider with 30+ years of success in HVAC and plumbing is seeking a Dispatcher to support a growing service operation. The company is committed to exceptional employee care, work-life balance, and creating a positive, collaborative work environment where hard work is recognized and rewarded.

Position Overview

The Dispatcher plays a key role in ensuring smooth, efficient service operations. This position manages incoming customer inquiries, schedules and dispatches technicians, and maintains accurate service records. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Dispatch technicians to service appointments and customer locations
• Coordinate, schedule, and adjust daily service appointments as needed
• Use phone systems and service software to manage appointments and communicate updates
• Perform data entry to maintain accurate service records and documentation
• Communicate effectively with customers, technicians, and internal teams
• Support overall service department workflow and productivity

Experience & Qualifications

• Previous experience as a service dispatcher or in a similar scheduling/coordination role preferred
• Experience in home services (HVAC, plumbing, electrical) is a plus
• Strong computer and data-entry skills (QuickBooks experience a plus)
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and thrive in a fast-paced, high-call-volume environment
• Strong attention to detail and effective problem-solving abilities
• Customer-focused mindset and ability to remain calm under pressure

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance
• Paid time off
• Bonus opportunities

Schedule

• Monday through Friday
• On-site / in-person role

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Job Tags

Similar Jobs