Job Description

Job Title: Digital Production Analyst

Location: Columbus OH, 43230

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $40.00-$44.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

JOB DESCRIPTION

• At the client, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.
• We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work.
• In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
• The Digital Commerce Operations Analyst is an individual contributor level position within the Digital Commerce Operations team.
• The role works closely with site merchandising, marketing, creative designers, and other key partners. The role is responsible for coordinating and executing production activities for bathandbodyworks.com and the My client Loyalty program.

Responsibilities

• Assist in content execution for bathandbodyworks.com and bathandbodyworks.ca utilizing Salesforce Commerce Cloud.
• Perform quality assurance testing ensuring that production builds across channels are accurate and consistent.
• Maintain cross-functional site workflows in Workfront ProofHQ.
• Track the routing of deliverables into and out of Commerce Operations, and ensure all deadlines are met. Seek approval for US and CA site builds from partners.
• Leverage an operational mindset to find process and documentation opportunities to improve communication, clarity, and accuracy.
• Assist in tracking and following up on resolution for site issues.
• Design and catalog documentation for internal processes; including but not limited to, training guides, technical configurations, and historical information.
• Act as a stakeholder for Product Owners and BAs to document requirements related to content management.
• Learn the details of all toolset functionality, processes for set-up, and overall team roles & responsibilities.
• Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
• Other duties as assigned.

Qualifications & Experience

• 3-5 years of website production and content management experience required
• Must be extremely organized and detail-oriented
• Ability to manage time & multi-task in a fast-paced environment
• Excellent oral and written communication skills
• Able to work effectively in a cross-functional team
• Experience learning new technical applications
• Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
• Experience with Salesforce Commerce Cloud a plus
• Requires some remote on-call flexibility outside of normal office hours
• Education
• A minimum of a bachelor’s degree or related experience

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

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