Job Description

Customer Success Manager

Berkeley, CA | Full-Time | On-Site

Compensation: $100,000 – $130,000 per year

Key Responsibilities:

Lead and mentor a team to achieve performance, quality, and service goals.
Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations.
Motivate, train, and develop team members to perform at their highest potential.
Oversee daily operations, including scheduling, workload distribution, and adherence to processes.
Foster open and consistent communication with clients, strengthening long-term partnerships.
Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues.
Monitor and assess team communications to ensure a high level of customer experience.
Collaborate with leadership to implement process improvements and drive team performance.
Communicate effectively across departments to support client needs and continuous improvement.

Qualifications:

Minimum 5 years of experience in a customer service or experience management role.
Proven ability to lead, coach, and hold a team accountable to defined performance standards.
Strong leadership presence with a focus on team development and consistent follow-through
Excellent problem-solving, decision-making, and interpersonal skills.
Experience with ERP systems preferred.
Exceptional written and verbal communication skills.

Search managed by: Carly Dilworth

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Job Tags

Full time, Local area,

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