Customer Service Representative Job at Gaskets Unlimited, Atlanta, GA

U25yYlJNTGZvYUp2bWtabko4emd3NHljVkE9PQ==
  • Gaskets Unlimited
  • Atlanta, GA

Job Description

Job description: Account Manager

Pay: From $24.00 per hour

Hours: 8am - 5pm (Mon - Fri)

Job type / location: Full-time / Doraville, GA

Servant Leader that loves to maintain relationships over the phone and through email.

The Account Manager is critical to our revenue growth as they provide our customers with email and phone support they need to transact business with us. The Account Manager handles existing customer requests including quotes, processing orders, order status, questions about products, and any other requests from our customers typically related to a transaction.

As part of our operations team, you work out of our Doraville office with no travel requirements and are accountable for your individual performance and have a shared responsibility in the team performance.

Sound fun? Here’s what you’ll be doing:

  • Provide uplifting service to customers, vendors, teammates, and business partners
  • Answering incoming calls, emails, and chats from customers
  • Respond to customer requests for product and order information
  • Prepare quotes and assist customers with completing transactions
  • Make outbound calls and emails to existing customers to assist with orders
  • Resolve customer problems and partner with subject matter experts as needed
  • Maintain updated knowledge of our products, services, and policies
  • Navigate through multiple systems to retrieve and enter product/customer information

I bet you have this sort of background:

First and foremost, you’ll be an expert at communication and serving customers.

  • You enjoy helping others
  • You’ve worked in a customer service environment for at least 2 years
  • You pay close attention to details and enjoy a fast-paced environment
  • You are entrepreneurial at heart and prefer an organization where everyone knows everyone's name, and you’re not just a replaceable cog

What’s in it for you:

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • 1st shift
  • Monday - Friday

Experience:

  • Live chat: 2 years (Required)
  • Customer Service: 2 years (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Work at office, Monday to Friday, Shift work, Day shift,

Similar Jobs

Phillips Infrastructure

Estimating Coordinator Job at Phillips Infrastructure

Summary: This entry-level position provides administrative support for the estimating team and coordinates the flow of information related to Phillips estimating systems, procedures, and policies as directed by supervisor Essential Duties and Responsibilities: ...

HANWHA ADVANCED MATERIALS AMERICA, LLC

Logistics Specialist- Bilingual(Korean/English) Job at HANWHA ADVANCED MATERIALS AMERICA, LLC

 ...packaging that is used to store and ship merchandise. A logistics specialist is responsible for the proper upkeep of the companys warehouse. A logistics specialist should be a well-organized analytical and quick problem solver. They should possess good... 

Piedmont

Non-Invasive Cardiology/Advanced Imaging Job at Piedmont

 ...5-2 hours north of Atlanta, serving the community in an outpatient clinic setting, as well as inpatient rounding and taking call at Union General Hospital (partnership with Piedmont Healthcare). Opportunity Highlights: Call coverage at Union General Hospital, Piedmont... 

HOPE ENRICHMENT CENTER, P.C.

Licensed Professional Counselors and Social Workers Job at HOPE ENRICHMENT CENTER, P.C.

 ...services to individuals, couples, and families. We focus on promoting mental well-being and emotional growth. Our dedicated team of counselors and social workers are committed to making a positive difference in the lives of our clients. Role Description This is a... 

American Home Contractors

Electrician Job at American Home Contractors

 ...Important : Applicants must live within 85 miles of our Columbia, MD warehouse or be willing to relocate prior to start. We are not currently hiring electricians based outside this area. Key Responsibilities: Install and repair electrical systems for solar roofing...