Job Description

Title: Customer Service Coordinator I

Location: Corning, NY 14831 (Onsite)

Note: Training will occur onsite - worker will then be able to work remote until the team returns onsite - must be local to Corning, NY or surrounding areas.

No overtime expected, if overtime is needed it will be when manager approved.

Schedule: Mon-Fri, 7:30am-4:30pm/8:00am-5:00pm

Job Description:

Takes calls from internal customers and department representatives in a fast-paced environment. This is a customer service position. First point of contact for internal customers.

Responsibilities include:

• Position acts as a liaison between internal customers at all levels, and other departments within division.
• Enters reservations into conference room scheduling software and facility work order system.
• Enters work orders into software utilized by division partners.
• Meets with department groups for customer events.

Education Required:

• 2 year degree REQUIRED, business related fields are preferred.

General Skill Set:

• Punctuality
• Detail oriented
• Excellent customer service skills that include listening
• Excellent phone skills that includes good enunciation
• Ability to work with a team and alone
• Good data entry and typing skills
• Good time management skills
• Calendaring skills.

Desired Skills:

• Call center experience
• Quick learner
• High energy
• Experience with room scheduling software
• Good working knowledgeable of Microsoft Office.

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