Job Description

The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.

Key Responsibilities:

• Respond to customer inquiries with professionalism and empathy.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain accurate records of all interactions.
• Assist customers in navigating the e-commerce website.
• Stay up to date on products, systems, and tools.
• Collaborate with teammates and other departments to solve problems.
• Identify recurring issues and suggest process improvements.
• Take initiative to meet performance goals and adapt to change.

Qualifications:

• Associate degree preferred.
• 1–2 years of customer service experience (retail, call center, or support).
• Strong communication, organizational, and problem-solving skills.
• Proficiency with basic computer systems; CRM experience a plus.
• Team-oriented, adaptable, and eager to learn.
• Optometry industry experience a plus!

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