Job Description

Are you an experienced group travel professional with exceptional leadership skills? This is your opportunity to guide a team of Travel Consultants, manage complex group travel bookings, and deliver top-tier client service. In this supervisory role, you’ll oversee daily operations, drive performance, and ensure the seamless execution of group travel programs from air costing to on-site support.

Key Responsibilities:

• Lead and support a team of Travel Consultants in daily operations and client program execution
• Monitor and coach staff to meet and exceed performance metrics and quality standards
• Interface with clients, including VIP contacts, to ensure satisfaction and resolve escalations
• Coordinate group flight tracking, ticketing, and deadline management
• Produce air costing reports and surveys for client review
• Supervise onboarding, training, and performance management for team members
• Collaborate with workforce management on scheduling, meetings, and team coordination
• Maintain compliance with internal policies, HR protocols, and security standards
• Contribute to continuous improvement and company-wide initiatives
• Provide on-site event support as needed

Qualifications:

• High school diploma or equivalent; relevant contact center experience accepted
• 3–5 years of corporate travel experience; group travel booking required
• Prior leadership or lead consultant experience strongly preferred
• Proficiency in GDS systems and other travel/contact center tools
• Strong written and verbal communication skills
• Ability to analyze performance data and implement improvement plans
• Excellent customer service, team-building, and problem-solving skills
• Must be local or within commuting distance of Duluth, GA (hybrid schedule)

What’s Offered:

• Competitive pay up to $70,000 annually
• Hybrid work model
• Supportive and growth-oriented environment
• Comprehensive benefits package
• Opportunities to lead and innovate in the travel industry

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