Overview
We are seeking a detail-oriented and proactive Claims Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and processing claims efficiently while ensuring compliance with industry standards. This position requires a strong understanding of various aspects of claims management relating to customer deductions and promotional claims. The Claims Coordinator will work closely with internal teams and brokers to facilitate smooth claims processing.
Essential functions:
Research New Sales claims
Retrieve the customer’s backup from either images in the system, web sites or documentation that is on file
Split the claim that was entered into the system by Accounts Receivable into individual deductions if necessary
Research the customer’s backup for the deduction
Notify the broker if their assistance is needed to resolve the claim
Chargeback the customer if the claim is not valid
Settle the claim if appropriate
Settle broker or customer repayments, or Credit Memos for claims, by entering claim settlement as a chargeback
Research Traffic claims
Request proof of deliveries if needed from pool centers or line haul carriers or retrieve the information from the carrier’s web sites
Review over, short or damage information for inbound shortages to pool centers
Research shortage claims for line haul carriers
Research credit memos that may apply to a deduction for a return of product
Review routing and vendor guide requirements for fines
Chargeback the customer if the claim is not valid
File a claim against the pool center or line haul carrier if appropriate
Settle the claim if appropriate
Research and enter broker bill-back check payouts
Review the documentation for payment that was submitted by the broker. RMS Approval must be included with the request
Request approval from Marketing to confirm the broker check can be processed for payment
Notify the broker if any documentation is missing or inaccurate
Research the funds requested by the broker
Return the request to the broker if the funds requested are not available
Enter a manual check into the system
Save the check request and claim settlement form on the claims shared drive
Research Broker Claim Settlement Forms
Associate the earnings (funds) to the claim
Research the bill-back funds that the broker is requesting to clear the deduction if there is a discrepancy in funds
Notify the broker if the funds are not available
Wait for revision to the Claim Settlement Form if necessary
Settle the claim if appropriate
Save the claim settlement form on the claims shared drive
*Reception/Console coverage when needed
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