Job Description

We are seeking an experienced Business Analyst with a strong background in state government services and programs, particularly within the New England region . The ideal candidate will bring deep knowledge of public sector operations, policy analysis, and service delivery models across areas such as professional license and management

The Business Analyst will work directly with agency stakeholders, cross-functional teams, and technical staff to gather and document requirements, define business processes, and support the implementation of government systems and modernization efforts.

Key Responsibilities:

• Engage with state government stakeholders to understand business needs, regulatory requirements, and policy objectives.
• Elicit, document, and validate business, functional, and non-functional requirements.
• Develop process models, use cases, and user stories to support system design and implementation.
• Analyze existing workflows and recommend improvements to increase efficiency and service delivery.
• Facilitate and participate in stakeholder meetings, workshops, and JAD sessions.
• Translate complex policy and programmatic requirements into actionable technical specifications.
• Collaborate with project managers, developers, QA testers, and vendors to ensure solution alignment with business goals.
• Support UAT, training, and deployment activities for government technology projects.
• Monitor project progress and assist in preparing status reports and risk assessments.
• Maintain a strong understanding of compliance and regulatory requirements relevant to state programs.

Qualifications:

Required:

• 5+ years of experience as a Business Analyst in public sector projects.
• 3+ years of direct experience working with state government agencies in one or more New England states.
• Strong knowledge of state-level programs and services (e.g., Medicaid, SNAP, Unemployment Insurance, Licensing, etc.).
• Demonstrated experience with requirements gathering, business process modeling, and documentation best practices.
• Familiarity with Agile, Scrum, or hybrid project methodologies.
• Excellent communication, facilitation, and interpersonal skills.
• Ability to travel depending upon project requirements, (up to 40%.)

Preferred:

• Experience with government technology platforms (e.g., Salesforce, Microsoft Dynamics, Oracle, or custom-built state systems).
• Knowledge of federal and state regulatory frameworks (e.g., CMS, FNS, USDOL).
• Certifications such as CBAP, PMI-PBA, or similar.
• Bachelor's degree in Public Administration, Information Systems, Business, or related field (Master’s degree a plus).

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