Job Description

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Position Summary:

The Housekeeping Supervisor oversees the daily operations of the housekeeping team to ensure a clean, orderly, and inviting environment for guests and employees. This role is responsible for inspecting rooms and public areas, managing staff assignments, ensuring compliance with safety and cleanliness standards, and supporting the overall guest experience.

Key Responsibilities:

• Supervise and coordinate the work of housekeeping staff, including room attendants, housepersons, and laundry attendants.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
• Assign daily work schedules and monitor task completion.
• Provide training and ongoing guidance to housekeeping staff on proper cleaning procedures, use of equipment, and guest service standards.
• Address and resolve guest requests, concerns, or complaints related to housekeeping promptly and professionally.
• Monitor inventory of cleaning supplies and linens and assist with ordering as needed.
• Ensure adherence to health and safety regulations, including proper use of chemicals and equipment.
• Collaborate with other departments (e.g., Front Office, Maintenance) to coordinate service and maintenance needs.
• Assist with performance reviews, staff motivation, and disciplinary actions as required.
• Ensure lost and found items are handled according to hotel policies.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.

Qualifications:

Must be bilingual in English and Spanish.

• Previous housekeeping supervisory experience (1-3 years preferred, depending on property type).
• Strong attention to detail and organizational skills.
• Ability to lead, motivate, and train team members effectively.
• Good communication skills; ability to interact professionally with staff and guests.
• Flexibility to work varying shifts, weekends, and holidays as needed.
• Basic computer skills for scheduling and reporting.
• Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
• Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
• Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
• Have a naturally helpful and solution-focused attitude.

Compensation & Benefits

• Hourly pay of $26.00

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future

This job posting will close on 7/30/2025 unless it is filled prior to that date.

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